Refund policy
Return & Refund Policy
Last Updated: November 1, 2026
At Blue 42, we want you to feel confident about your purchases. Whether you're downloading your personal playbook or shopping our apparel, accessories, drinkware, and home collections, we're committed to a straightforward and fair shopping experience.
Please review our return and refund guidelines below.
Digital Products: All Sales Final
All digital products, including Blue 42: The Personal Playbook, ebooks, downloadable planners, worksheets, and other digital content, are final sale and nonrefundable once delivered or made available for download, except where required by applicable law.
Due to the immediate-access nature of digital products, we do not accept returns, exchanges, or refunds for change of mind after delivery.
If you experience technical difficulties accessing or downloading your purchase, please contact us through our website. We'll gladly assist you.
If a digital product is defective, materially different from its description, or cannot be delivered or accessed as promised, we will work to resolve the issue, including providing a refund where appropriate or legally required.
Physical Merchandise: 30-Day Returns
We accept eligible returns on physical merchandise within 30 days of delivery.
This includes qualifying items from our Gear, Accessories, Drinkware, and Home collections.
To qualify for a return:
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Items must be unused, unworn, and in their original condition.
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Clothing must be unwashed, with original tags attached when applicable.
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Drinkware and accessories must be unused and returned with their original packaging where reasonably possible.
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Proof of purchase or an order number is required.
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Return requests must be submitted within 30 days of delivery.
Returned items showing signs of wear, use, washing, or customer-caused damage may be ineligible for a refund.
Nonreturnable Items
The following items are not eligible for standard change-of-mind returns:
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Digital products after delivery
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Personalized or custom-made merchandise
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Gift cards
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Items clearly marked Final Sale
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Used, washed, or customer-damaged merchandise that does not meet our return conditions
These exclusions do not affect any rights provided by applicable consumer protection laws.
Damaged, Defective, or Incorrect Orders
If your physical order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs if available.
We'll review your request and provide an appropriate resolution, which may include a replacement, exchange, or refund.
For confirmed fulfillment errors or defective merchandise, Blue 42 will cover any necessary return shipping costs.
The suggested seven-day reporting period does not limit your applicable legal rights.
How to Request a Return
All physical merchandise returns require prior authorization.
To begin a return:
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Contact Blue 42 through the Contact page on our website.
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Provide your order number, the item you wish to return, and the reason for your request.
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Wait for confirmation and return instructions.
Once your return is approved, we will provide our designated return shipping address and any applicable shipping instructions.
We maintain a designated address for authorized merchandise returns. This address is provided directly to customers after return approval.
Please do not ship items to any address listed on packaging, shipping labels, or other correspondence unless specifically instructed to do so.
Returns sent without prior authorization may experience processing delays.
Return Shipping
Customers are responsible for return shipping costs on standard change-of-mind returns unless otherwise required by law.
For confirmed damaged, defective, or incorrect items, Blue 42 will cover any necessary return shipping costs.
Original shipping charges are generally nonrefundable unless the return results from our error or applicable law requires otherwise.
We recommend using a trackable shipping service.
Blue 42 does not charge restocking fees on approved standard returns.
Refund Processing
Once your returned item is received and inspected, we'll notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 5 to 10 business days after approval, subject to payment processor and banking timelines.
Please allow additional time for your financial institution to post the refund.
If your approved refund has not appeared after 10 business days, please contact us for assistance.
Exchanges
Exchanges for eligible physical merchandise may be available depending on product availability.
If you need a different size or item, please contact us before returning your purchase.
Order Cancellations
If you need to cancel a physical merchandise order, please contact us immediately.
We will do our best to accommodate cancellation requests before an order enters production or ships.
Once production or fulfillment has begun, cancellation may no longer be possible, subject to applicable law.
Digital orders generally cannot be canceled once the purchased content has been delivered or made available for download.
Contact Us
For questions about returns, refunds, order issues, or digital downloads, please visit the Contact page on our website.
We're happy to help you get back in the game.
BLUE 42
Every yard counts. Keep moving forward.
Progress is the play. Momentum is the win.